Customer Resolution Specialist (m/f/d)
About the company
- Airbus is a successful company that, in addition to an excellent market position, can boast an exciting and dynamic working environment
Responsibilities
- Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
- Responsible and proactive management of the customer specific open order book
- Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
- Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
- Maintenance of customer records
- Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
- Maintenance and development of the customer service quality level
- Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
- Support organisation in securing on-time material delivery to meet customer expectations
- Train and Support our customers in using our e-commerce platforms
- Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
- Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager
Profile
- Proactive, customer oriented attitude and working style for internal stakeholders and customers Analytical skills
- Ability and willingness to work in a fast-paced environment
- Superior communication skills and Intercultural understanding
Benefits
- Individual training and development opportunities
- Long-term planned partnership: We support you with comprehensive 360-degree care in all phases of your work
- Exciting, innovative environment with an international flair
- Diverse tasks at Airbus offer you a great opportunity for professional and personal development
- Support throughout the entire application process, onboarding, and your role
Salary information
- Above-tariff payment
- Binding working time account for individual management of overtime compensation or balance payments
- Annual special payments according to the collective agreement of IG Metall
About Hays
Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
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