IT Unified Communications Engineer (m/f/d)
Responsibilities
- Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat,Webex Cloud, Cisco and Poly Endpoints
- Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture
- Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
- Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints
- Prepare and maintain documentation and SOP detailing the configuration of deployed solutions
- Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues
- As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk
- Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material
- Provide support to VIPs and effectively collaborate with Executives and Executive admins
Profile
- Bachelor’s degree in Computer Science, Computer Engineering or related field
- Relevant experience in Unified Communications field
- Advanced knowledge of Microsoft Teams, Cisco Collaboration hardware/software suite
- Possess hands-on experience with VoIP, SIP, and unified communication systems
- Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP), and network security protocols
- Strong analytical, effective teamwork, co-operation, and communication skills
- Experience in one or more programming languages
Benefits
- Innovative projects
- Diverse and inclusive environment
- Attractive remuneration
- Work-life balance
About Hays
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
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